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At lure Heaven our aim is your total satisfaction. To this end we endeavor to check that all items are correct before despatch. In the unlikely event that there is something wrong with the order we will try and rectify the problem as quickly as possible. If an item is found to be defective upon receipt we will replace it at our expense as soon as we receive the faulty item back. To arrange this just contact us within two working days of receipt. If preferred you can email or call us on 01566 770822.